≡ Frequently Asked Questions

↳ How much is the packaging fee?
♥ pf usually range from 15 - 25 PHP depending on the item.
♥ packaging for pcs - sleeves, toploader, sandwich carton, bbwrap
♥ other packaging - sandwich carton, bubble mailer, corrugated box↳ MOD & MOP
♥ we can accept CODs upon the buyer's request via SCO with additional charges
♥ for items paid via gcash/bank transfer, lsf can be paid via shopeepay for SCO (with 20-25 listing) & COD for direct courier
MOD
- tagaytay: sco (COD available), direct j&t and LBC (non-cod) only↳ Is this on hand?
♥ kindly check #alyvensells for on hand items; #alyvenbudols for mini GOs↳ Do you accept DOP adjustment?
♥ yes, as long as the buyer will inform us ahead of time before the given DOP↳ Do you accept requests (e.g., giveaway note, surprise dm for someone)
♥ yup ! you may inform us for any requests↳ ETA/Shipment of items
♥ all mini GOs are all under NETA unless otherwise stated
♥ we usually ship out on weekends, hence no rush shipping ! However, there are instances that the sellers have a tight schedule, thus shipments could be delayed. We'll inform you ahead of time if we cannot ship out your items immediately.

≡ Terms and Conditions

kindly read the following tcs carefully before sending us a DM☆ DOP will always be PAYO unless there is a stated date on claiming tweets. Maximum of 3 days reservation only.☆ buyer must wait for our acknowledgment after they mine an item. once we have replied yours, the buyer is not allowed anymore to cancel their orders, unless they will pay the cancelation fee !
- 80% of the item for GOs
- 50% of the item for on hand items
failure to pay the cancelation fee will result for the buyer to be marked as bogus buyer/joy reserver, and we have the right to post & block them☆ DOPs can be extended once the buyer has informed us that they will not be able to pay on time with a valid reason. Failure to notify us will result to late payment fees of PHP 20 per day☆ CODs upon the buyer's request can be accepted only for on hand items via SHOPEE only, but with an additional fee (item amount + 15% to 20% additional + pf).☆ Pictures and videos of the condition of the item will be sent privately; & requests like paper with a note, etc. will only be entertained for sure buyers only.☆ We will not be held liable for any loss, damage, and mishandling of the courier once all items have been shipped out for we have sent packing proofs on every transaction that we made.☆ Buyer must present full unboxing video without a cut or edit if your orders are not complete // no unboxing vid no refund☆ Others can steal an item if they will get more than the first miner, and who can PAYO.☆ We will only give 1 month and a half for buyers to check out/claim their items. If the items are not claimed within the given timeframe, we will get rid of your items or will be up for giveaways as it takes a lot of space in our house.

Alyven also holds a paid private viewing for fanmeets and concerts that have online streaming! BTS and SEVENTEEN streamings only!